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CELESTIC - Delivery and Return Policy

We offer free delivery across Europe. We offer fast 48-hour processing for all items in stock. Every order is carefully packed to ensure you receive the best possible customer experience.

1. Delivery Times and Methods

Delivery Times:

  • In-stock items (Finland): Delivery to Finland typically takes about 2 business days.

  • Pre-order items: Delivery times are typically 7–19 days. Please note that this is an estimate and may fluctuate due to production schedules, international freight delays, or unforeseen global events beyond our control (such as force majeure situations).

Delivery Methods:

  • Finland, Estonia, and Sweden: Packages are delivered via Matkahuolto to the nearest available service point. You will receive a text message notification when the package arrives. Tracking is available via the Matkahuolto app or website.

  • Rest of Europe: Packages are delivered via UPS. The tracking number will be sent to you by email.

All shipments include a tracking number. It may take 1–3 business days for the tracking information to update after the order has been processed.

2. Order Cancellation and Combining Orders

  • Cancellation: If you wish to cancel your order before it has been shipped, please contact our customer service immediately (info@wrldcelestic.store). There will be no additional fees for cancelling your order, provided that the order has not yet been shipped from our warehouse in Kuopio.

  • Combining Orders: Separately placed orders cannot be combined retrospectively. If you want all items in the same shipment, they must be purchased together in a single order.

3. Returns and Exchanges

Our customers have a 30-day consideration period starting from the day the order is received.

Conditions for Returns:

  • The product must be completely unused, in its original condition, and in a resalable state.

  • All original product tags and identifiers must remain attached to the item.

  • The product must be returned in its original packaging. The product's own packaging (such as a clear garment bag) must not be used as the outer shipping package. Do not attach the return shipping label directly to the product's own packaging. Please use the original outer shipping bag or a similarly durable mailing bag.

Return and Exchange Process:

  1. Always contact our customer service first by email.

  2. Once the return is approved, we will provide you with the detailed return address and instructions via email on where to send the package back.

  3. Important: Please include a separate note or the physical order confirmation inside the return package, clearly stating whether it is a return or an exchange.

Costs and Refunds:

  • The customer is responsible for the return shipping costs.

  • In the case of an exchange, the customer is responsible for the shipping costs to return the product to us, but we will provide the shipping of the new replacement product to you completely free of charge.

  • CELESTIC® is not responsible for return shipments that are lost or damaged due to improper packaging by the customer or lack of proof of postage.

  • Refunds are processed to the original payment method within 1–6 business days of receiving and approving the return.

Attention Klarna Customers: If you placed your order using Klarna and are exchanging a product, do not report the return directly to Klarna, as an exchange does not constitute a financial refund.

 

4. Claims – Defective or Incorrect Product

If the product you received is defective or you have received the wrong item, please contact our customer service as soon as reasonably possible (info@wrldcelestic.store). In accordance with EU consumer law, you have a minimum of two (2) years to report defects from the date of delivery.

When making a claim, you must provide:

  • Your order number and a brief description of the issue.
  • Clear photographs of the defect or damage from multiple angles.
  • Photographs of the product packaging and tags.

If the product is confirmed to be defective or incorrect, we will cover the return shipping costs in full and either refund the purchase amount or send a replacement product free of charge.

Claims will not be accepted in the following cases:

  • The damage is caused by use, wear and tear, or mechanical stress.
  • The product has been washed, treated, or cared for contrary to the care instructions.
  • The product has been modified or repaired by a third party.
  • The issue is a normal material characteristic or a cosmetic variance that does not affect the functionality of the product.
  • The size of the product does not meet expectations, but the product measures as described (sizing issues are handled as standard returns/exchanges).
  • Original tags have been removed from the product.

 

 

5. Uncollected Packages

Failing to collect a package without separate notification is not an official return. If a package is not collected and is returned to us, we may charge a fee corresponding to our actual return and handling costs incurred. This fee will not exceed the real costs involved.



(Added 01.01.2025)
Last updated: April 30, 2026